We're here to help.The administrative support team at Pacific Mind Health strives to make our patients' journey to mental health as easy and convenient as possible. From new patient inquiries to insurance advocacy for advanced therapies, our staff has extensive knowledge in insurance verification and patient management to ensure a hassle-free treatment experience. We look forward to helping you feel better, so you can live better.
|
Experienced in the health care field, Nella began in a clinical setting adhering to narrative and numerical reporting for all programs. After overseeing the Behavioral Health Department at her previous clinic, this brought her to find a passion and calling in mental health. At Pacific Mind Health she is a Patient Care Coordinator covering enrollment, confirmation calls, and assisting with any administrative needs. With goals to further her education, Nella aims to begin an NP program after the new year. “Just Breathe”
|
Marika has 10 years of experience working in administrative healthcare with an emphasis on handling insurances and also billing/collections. At Pacific Mind Health she oversees TMS authorizations, including appeals with insurance companies. She also assists with insurance inquiries, including checking all verifications for accuracy, informing patients of their coverage, and addressing any questions or concerns they may have. On a personal note, she is a hard-working mommy to a beautiful little girl who inspires her to be the best that she can be.
|
Brianna works at Pacific Mind Health as an Administrative Support Staff team member. She assists with many office tasks, including completing TMS enrollment forms for new patients, appointment reminders, and answering general patient inquiries. Brianna is currently a second year student at Lake Erie College of Medicine (LECOM) where she is pursuing her degree in osteopathic medicine.
|
Rex is our certified TMS technician and he is compassionate, non-judgmental, and easy to communicate with. He attended University of California, San Diego and obtained his degree in Environmental Engineering. He is certified in rTMS and Theta Burst Deep Brain Stimulation. Through his training and work, Rex learned that his passion is working with people and helping individuals achieve their goals and dreams and relieve mental anguish and depression. His areas of focus include motivation, goal setting, making difficult decisions, and breaking through barriers.
|
Renzo is a licensed nurse with related clinical experience in the hospital and community setting. He has gained insight into mental health when he had his clinical rotation in a mental rehabilitation center and found a new path towards the field. Renzo works at Pacific Mind Health as a Medical Secretary. He assists with office tasks, including insurance verifications, appointment setting, and other administrative needs. He is currently working on getting his Masters of Science in Nursing, with a focus on psychiatry.
|
Jennifer has four years of experience in the healthcare field assisting pharmacists, physicians, and patients. She is experienced in the mental health field focusing on customer service and administrative roles. She joined Pacific Mind Health as an administrative support staff imparting her experience and knowledge to back-office assistance specifically on prescription refills, patient appointment scheduling, and any other administrative needs. She is very passionate about her work and ensures tasks are accomplished with a sense of urgency and efficiency.
|
Vince is a licensed nurse who specializes in Health Information Management in the areas of medical coding, billing, auditing and denial management. He is a AAPC Certified Professional Coder (CPC), Biller (CPB), and Auditor (CPMA). He is also an AAPC - Approved Instructors who delivers medical coding & billing curriculum and contributes to course creation for AAPC Continuing Education Units (CEU).
|
Rose has three years experience in the healthcare field assisting different providers and patients. She is experienced in the healthcare field focusing on medical insurance coverage and claims information. She works at Pacific Mind Health as an Eligibility Coordinator and Billing Specialist. She assists with office tasks including insurance verification, claims and billing management and any administrative needs. She is currently working on getting her Masters of Science in Biology.
|
Contact us to learn more or inquire about appointment availability.