We're here to help.

The administrative support team at Pacific Mind Health strives to make our patients' journey to mental health as easy and convenient as possible. From new patient inquiries to insurance advocacy for advanced therapies, our staff has extensive knowledge in insurance verification and patient management to ensure a hassle-free treatment experience. We look forward to helping you feel better, so you can live better.

Laura Murdock, CPPM, CMPE, SHRM-SCP, WCCP, SIP, CPC, has nearly 30 years of healthcare experience. She has extensive knowledge working as a healthcare operations director within the mental and behavioral healthcare specialty. As a visionary leader, her focus is on a growth-minded direction while ensuring patients, staff, and healthcare providers are satisfied and supported. She has a bachelor’s degree in healthcare management and is currently working on her master’s degree in healthcare business administration. As Pacific Mind Health's operations director, her focus is on delivering quality patient-centered care by continually monitoring and optimizing the patient experience.

Maria works at Pacific Mind Health as our Office Manager. Her goal in this position is to provide the necessary support to her administrative staff, clinicians, and patients to create a safe space and positive environment for everyone. She oversees daily administrative functions and acts as a liaison between the provider and the patient for seamless care. She is currently in school to pursue a career as a Licensed Clinical Social worker to continue providing support to the mental health community.

Brianna works at Pacific Mind Health as a Medical Secretary. She assists with many office tasks, including completing TMS enrollment forms for new patients, appointment reminders, and answering general patient inquiries. Brianna is currently a second year student at Lake Erie College of Medicine (LECOM) where she is pursuing her degree in osteopathic medicine.

Tyler works at Pacific Mind Health as a Medical Secretary. Her goal in this position is to offer clerical and administrative support, as well as answering inquiries to the clinical staff and patients. Her goal is to further her career in the medical field by obtaining her Nurse Practitioner's license. She has 8 years of experience in patient care spanning from the Memorial Care system to Kaiser Permanente. She is very passionate about providing excellent customer care and service to all of her patients.

Marika has 10 years of experience working in administrative healthcare with an emphasis on handling insurances and also billing/collections. At Pacific Mind Health she oversees TMS authorizations, including appeals with insurance companies. She also assists with insurance inquiries, including checking all verifications for accuracy, informing patients of their coverage, and addressing any questions or concerns they may have. On a personal note, she is a hard-working mommy to a beautiful little girl who inspires her to be the best that she can be.

Loren joined Pacific Mind Health as a Patient Care Coordinator and TMS Technician in 2020. She has worked in medical offices for several years and enjoys helping new clients get the treatment they need in the most efficient, convenient way possible. As a TMS technician, Loren administers this cutting-edge therapy to qualified patients.

Sara works as a Patient Care Coordinator and TMS Technician. After earning her BA in Psychology at Seton Hall University, she began working in Mental Health in 2018. At Pacific Mind Health, Sara assists with new client intakes and TMS procedures and enjoys providing administrative support wherever needed.

Experienced in the health care field, Nella began in a clinical setting adhering to narrative and numerical reporting for all programs. After overseeing the Behavioral Health Department at her previous clinic, this brought her to find a passion and calling in mental health. At Pacific Mind Health she is a Patient Care Coordinator covering enrollment, confirmation calls, and assisting with any administrative needs. With goals to further her education, Nella aims to begin an NP program after the new year. “Just Breathe”

Melody Abrego grew up in the North West surrounded by the medical field. Having both parental figures in her life being medical professionals, she spent much of her adolescent life pursuing new challenges in the medical field. After earning her BS in Psychology, Melody traveled through 9 countries gathering anthropological data in relation to an individual's psychological wellness. Her journey has led her here where she works closely with the individual patients while they navigate their treatment paths.

Contact us to learn more or inquire about appointment availability.