We're here to help.The administrative support team at Pacific Mind Health strives to make our patients' journey to mental health as easy and convenient as possible. From new patient inquiries to insurance advocacy for advanced therapies, our staff has extensive knowledge in insurance verification and patient management to ensure a hassle-free treatment experience. We look forward to helping you feel better, so you can live better.
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Nella Zegarra-Rossel
Office Manager Experienced in the health care field, Nella began in a clinical setting adhering to narrative and numerical reporting for all programs. After overseeing the Behavioral Health Department at her previous clinic, this brought her to find a passion and calling in mental health. At Pacific Mind Health she is a Patient Care Coordinator covering enrollment, confirmation calls, and assisting with any administrative needs. With goals to further her education, Nella aims to begin an NP program after the new year. “Just Breathe”
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Marika Forsyth
Billing Manager Marika has 10 years of experience working in administrative healthcare with an emphasis on handling insurances and also billing/collections. At Pacific Mind Health she oversees TMS authorizations, including appeals with insurance companies. She also assists with insurance inquiries, including checking all verifications for accuracy, informing patients of their coverage, and addressing any questions or concerns they may have. On a personal note, she is a hard-working mommy to a beautiful little girl who inspires her to be the best that she can be.
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Caroline Roncalli
TMS Department Coordinator Caroline is our TMS Department Coordinator with special focus on marketing and patient-centered care. Caroline holds her Master's of Public Administration with an emphasis in Healthcare Administration from Cal State University Northridge and has held various leadership positions across settings. She also has her Bachelor's in Public Health from Cal State University Los Angeles. She has a history of marketing and social media experience and has worked as a fundraiser for Greenpeace in Norway.
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Paola Rojas
Enrollment Coordinator Paola is a recent graduate from Cal State University Long Beach where she obtained her Bachelor's Degree in Psychology. She currently works at Pacific Mind Health as a Patient Care Coordinator. She assists in the New Client Department where she answers general inquiries about our office, assists with administrative tasks, and helps patients connect with the right providers who best fit their needs.
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Rex Calkins
Certified TMS Technician Rex is our certified TMS technician and he is compassionate, non-judgmental, and easy to communicate with. He attended University of California, San Diego and obtained his degree in Environmental Engineering. He is certified in rTMS and Theta Burst Deep Brain Stimulation. Through his training and work, Rex learned that his passion is working with people and helping individuals achieve their goals and dreams and relieve mental anguish and depression. His areas of focus include motivation, goal setting, making difficult decisions, and breaking through barriers.
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Brianna Orlowski
Administrative Support Staff Brianna works at Pacific Mind Health as an Administrative Support Staff team member. She assists with many office tasks, including completing TMS enrollment forms for new patients, appointment reminders, and answering general patient inquiries. Brianna is currently a second year student at Lake Erie College of Medicine (LECOM) where she is pursuing her degree in osteopathic medicine.
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Renzo Cabagay
Medical Secretary Renzo is a licensed nurse with related clinical experience in the hospital and community setting. He has gained insight into mental health when he had his clinical rotation in a mental rehabilitation center and found a new path towards the field. Renzo works at Pacific Mind Health as a Medical Secretary. He assists with office tasks, including insurance verifications, appointment setting, and other administrative needs. He is currently working on getting his Masters of Science in Nursing, with a focus on psychiatry.
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Jennifer Daruca
MEDICAL SECRETARY/ PHARMACIST ASSOCIATE Jennifer has four years of experience in the healthcare field assisting pharmacists, physicians, and patients. She is experienced in the mental health field focusing on customer service and administrative roles. She joined Pacific Mind Health as an administrative support staff imparting her experience and knowledge to back-office assistance specifically on prescription refills, patient appointment scheduling, and any other administrative needs. She is very passionate about her work and ensures tasks are accomplished with a sense of urgency and efficiency.
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Ericka Gatmaitan
Enrollment Specialist Ericka is a licensed nurse with more than 10 years of combined working healthcare experience in a hospital, clinic and company setting. She works at Pacific Mind Health as a Clinical Assistant and Eligibility Coordinator. She assists with office tasks, including processing of enrollment forms, insurance verifications and entering appointments of new patients. As a person, she always sees the bright side of things and goes beyond an extra mile in providing quality patient service.
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Karyl Vizcarra
Credentialing Specialist Karyl is a nurse who has clinical and administrative experience in the health care setting. She has experience in the mental health field specifically in checking-in patients and scheduling. She is also knowledgeable in medical billing, credentialing, contracting, and insurance verification. She joined Pacific Mind Health as a credentialing and contracting support staff to make sure that our providers are all credentialed with all the insurances that we accept.
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Rose Bunawan
Medical Billing Specialist Rose has three years experience in the healthcare field assisting different providers and patients. She is experienced in the healthcare field focusing on medical insurance coverage and claims information. She works at Pacific Mind Health as an Eligibility Coordinator and Billing Specialist. She assists with office tasks including insurance verification, claims and billing management and any administrative needs. She is currently working on getting her Masters of Science in Biology.
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Renalyn Rodriguez
Medical Billing Specialist Renalyn has more than six years of experience in the healthcare field assisting providers and patients. She has acted as a Provider Service Representative assisting with patient eligibility, benefits, claim status, appeals, authorization and checking the participating status of the provider. Renalyn became a Medical Billing Specialist in 2016. She is well experienced when it comes to Revenue Cycle Management (RCM). She's been handling claims creation, payment posting, AR including claim follow-up, denial and rejection, appeals and authorization process. Currently, she is working hard assisting patients stay current with their accounts and provide excellent client support.
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Kacelyn Palma
Medical Billing Specialist Kacelyn has ten years experience in the healthcare field assisting providers with different specialties. She's an experienced Medical Biller doing an end-to-end revenue cycle management from entering member's information, creating a superbill, submitting a claim, payment posting and account receivable or solving a denied claim. She joined Pacific Mind Health as a Medical Billing & Collections Specialist focusing on creating a superbill, patient's payment collection and claims follow-up. She possesses a strong desire for career success and a results driven focus.
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Angela Pambuan
Medical Billing Specialist Angela is an experienced healthcare professional with extensive healthcare and customer service background. She currently works at Pacific Mind Health as a Billing Specialist. She assists with office tasks including claims denial management, collections and payment posting. She communicates with insurance carriers on a daily basis for claims follow-up and check/EFT tracking. She proactively discovers trends within claims denials to correct for future clearance.
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Contact us to learn more or inquire about appointment availability.